Travel and Leisure

The use of customer information in tailoring products and services is crucial in the travel and leisure industry.

The travel and leisure industry has experienced continual growth and consolidation over the last 10 years, and the growth of e-business has meant that consumers are able to take advantage of a great range of choices. Competition is fierce. Telstra International understands that to remain competitive, companies must provide fast, efficient and tailored products and services, delivered across multiple platforms into multiple sales channels.

The use of customer information in tailoring products and services is crucial in the travel and leisure industry.
Telstra International’s experience within the sector dates back to the first commercial flights, providing solutions to airlines, travel agents, hotels, leisure organisations and gaming operators. Today our industry experts work in partnership with our customers to improve operational efficiency, customer satisfaction and provide the latest in application assured infrastructure. Some of the biggest names in the sector trust us with their data security and continuity, and to deliver their e-commerce solutions.

Our ICT enables companies within this performance driven sector to manage the high volumes of real time data transactions necessary to manage and grow a large differentiated customer base. Our high capacity data solutions provide the flexibility you need to manage the peaks and troughs of your customers’ demands. With a resilient global network infrastructure and high security hosting facilities, we can ensure that you are always available to your customers, and that customer data critical to retaining loyalty is reliably stored, easily accessible and ubiquitously available.

Customer service is key to your industry, and all our solutions are backed by global customer service centres and detailed SLAs. We offer you uptime and optimum performance from your technology infrastructure.
Investment in our network is key to its performance, and we have a capital investment plan to ensure we use the latest leading edge technology. With access to over 230 countries and territories worldwide, and offices around the globe, Telstra International is able to support you wherever you operate, bringing you consistently seamless, innovative and productive solutions.

“The team at Telstra International has been extremely flexible and has enabled us to put our communications in the hands of experts; we can now concentrate on delivering superior hotel accommodation to our
customers.” Managing Director, major hotel group

Business needs and our solutions:

Meeting increasing customer expectations whilst managing costs
Exceeding customer expectations is key to ensuring customer loyalty. Equally important is building a service-driven brand image to help you gain new customers, and offering easy access to your services. With experience in managing the technology behind customer reservation and online ticketing systems, Telstra International has a unique insight into these applications. To maximise the performance of your network while achieving your productivity goals, Telstra’s highly qualified team will design you a managed network IT environment, and you can use our data centre assets to reduce TCO while increasing scalability and future proofing. Depending on your IT resources, we can also provide network management that, allows you to focus on updating your data and systems.
Managing the e-business model and service differentiation
The internet is crucial in making your services accessible, and managing the peaks and troughs of your customer demands requires the ability to burst with highly flexible bandwidth that copes with heavy usage periods. A customer’s experience of browsing your online services must be consistently positive, and the robustness of your internet service is absolutely key. Our solutions are provided with a near 100% uptime guarantee. We are a Tier 1 global backbone internet provider with a fully resilient internet service, and for customers wishing to host their website, we provide a fully managed hosting environment. Our managed virtualised platform enables you to manage your costs by eliminating the need to invest in dedicated infrastructure, whilst enjoying the ability to add virtual machines to your platform as the need arises.
Compliance with industry standards
We recognise that the travel and leisure industry must ensure compliance with security and processes. This is key to both the financial responsibilities of transacting online, and the security and safety of travellers. Our responsibilities as one of the largest telecoms providers in Asia means we face the same challenges. Our engineers are certified in their area of expertise, and our core project managers are ITIL or Prince qualified. For any certification that we may not have directly, our partnerships with leading IT security and compliance specialists ensure we are able to meet the needs of our customers and our own internal policies.
Going green
By consolidating your applications and investing in virtual hosting, you can reduce your carbon footprint.
With an improved IT infrastructure, you’ll provide more of your information and services online, reducing environmental impact through a decrease in print, mail and delivery, as well as introducing time efficiencies across your organisation. Our video conferencing services are the ultimate way to save on time and money while drastically reducing your carbon footprint through reduced travel.
Simplify your systems into one single, straightforward and consistent approach
Delivering a ubiquitous, customer-facing environment requires a focus on the personalisation of customer relations while maintaining a global supply chain. Our dedicated account management team and on-the-ground presence offers you access to our customer services around the clock, wherever you are. You also have direct access to senior executives around the world; Telstra International delivers you a global reach with local service excellence, delivering a trusted, resilient, flexible network and service support with a consistent approach that scales to suit your business.

Telstra International offers:

A dedication to service excellence, innovation and continuous improvement
The Telstra Global Next IP™ network provides seamless integration between more than 45 countries, with facilities across 230 countries and territories and 1,100 PoPs in Europe, Asia, US and the Americas, providing next generation technology to enhance security, performance, capability and capacity
Market leading, flexible and high quality solutions including global data centres and managed hosting solutions
Excellent value aligned to your efficiency and productivity goals
Exceptional customer support that is accessible 24/7 and simple to do business with
A service backed by detailed SLAs
Data storage and archiving, plus a core of ITIL and Prince 2 accredited staff
One point of contact with skilled and experienced account managers and direct access to senior executives around the world
The financial strength of one of the world’s leading, largest and secure telecommunication companies
A trusted partner for your business

Telstra International’s portfolio of managed network and telecommunications solutions includes:

Managed network services, with IP Virtual Private Networks (IP VPN), International Private Lines and Internet Access
Managed security
Ethernet services
Managed Hosting
Global Data Centres
Voice over IP (VoIP), plus other voice services
Audio, web and video conferencing and collaboration solutions

Case study

Denton Wilde Sapte

As an international law firm, Denton Wilde Sapte has a responsibility to protect its client’s data. It also has to ensure rapid data access for lawyers working around the world.

View case study

Contact a Telstra specialist

Click here