Business needs and our solutions:

• Achieve business continuity and security
  With increasing incidents of computer viruses, fraud and money laundering, professional services organisations must remain constantly mindful of security in the transfer of data. Telstra allows you to transfer data with confidence, enabling you to remain focused on your customers’ needs. We also provide secure archiving systems to ensure you’re compliant with legal requirements to keep 7 - 10 year records. Our IP Virtual Private Networks and Private Line solutions are designed to protect your business and customers from fraud, as well as allowing you the capacity to transfer as great a volume of data as you require. By providing 24/7 monitoring and automated alerts for critical issues, we remain vigilant on your behalf.
• Increase your flexibility and responsiveness
  Professional services organisations must be ready to adapt to changing customer needs, evolving with industry trends and offering the latest services first. Opportunities are emerging to exploit new SaaS business models – an increasingly important element of professional services – alongside technologies like Voice over IP. Your IT hosting services must cater for increases in demand, and our network and hosting solutions scale for exactly this reason. Constrained bandwidth and delays in data transfer could mean a compromise on customer service; we allow you to deploy new applications as and when you need them. We will also share our strategy on investment and R&D with you, giving you the opportunity to influence it and factor a real programme of service availability into your medium and long term plans.
• Simplify your systems into one single, straightforward and consistent approach
  Giving yourself one point of contact for all your ICT solutions means you can build a long-term, personal relationship with your provider – allowing you to work together on what’s best for your company. Our
  dedicated account management team and global presence offers you access to our customer services around the clock, wherever you are. You also have direct access to senior executives around the world;
  Telstra brings you a global reach with local support and insight – ensuring a resilient, flexible network and consistent approach that’s tailored to suit your business.
• Achieve greater operational efficiency and productivity
  By freeing up staff to make more time for customer-focused initiatives, you can increase employee productivity and maximise opportunities to add value to your business. By enabling an increase in straight through processing, we can help streamline your business and services. Telstra’s applications will free up staff across your organisation, and we can also help with project and people management, ensuring your business is running as smoothly as possible. We can make your existing IT infrastructure work for you, offering solutions that relieve IT staff of time consuming system maintenance tasks. Our audio, web and video conferencing solutions mean fewer costly trips away
  from your offices, instead bringing face-to-face meetings to you, and also enabling long distance meetings to be arranged at short notice.

• Manage telecommunications and IT costs
  For professional services organisations, it’s crucial that value for money does not mean compromising on service levels, and that costs remain transparent and consistent. Telstra is committed to offering very competitive pricing on every service we provide, without compromising
  customer support. With regards to hosting, utilising our data centre assets reduces TCO as well as allowing scalability and future proofing. Our dedicated account management and 24/7 customer support is available wherever you are, and we monitor all our service level agreements (SLAs) to ensure our customers remain satisfied. Telstra is also ITIL accredited to provide best practices in IT service management, making us a capable and dependable partner.

Telstra International offers:

• A dedication to service excellence, innovation and continuous improvement
• The Telstra Global Next IP™ network provides seamless integration between more than 45 countries, with facilities across 230 countries and territories and 1,100 PoPs in Europe, Asia, US and the Americas, providing next generation technology to enhance security, performance, capability and capacity
• Market leading, flexible and high quality solutions including global data centres and managed hosting solutions
• Excellent value aligned to your efficiency and productivity goals
• Exceptional customer support that is accessible 24/7 and simple to do business with
• A service backed by detailed SLAs
• Data storage and archiving, plus a core of ITIL and Prince 2 accredited staff
• One point of contact with skilled and experienced account managers and direct access to senior executives around the world
• The financial strength of one of the world’s leading, largest and secure telecommunication companies
• A trusted partner for your business

Telstra International’s portfolio of managed network and telecommunications solutions includes:

• Managed network services, with IP Virtual Private Networks (IP VPN), International Private Lines and Internet Access
• Managed security
• Ethernet services
• Managed Hosting
• Global Data Centres
• Voice over IP (VoIP), plus other voice services
• Audio, web and video conferencing and collaboration solutions