“Enabling global telecoms with outstanding customer experience. We pride ourselves on the level of support we offer”
Whether you’re a Service Provider partner or a direct customer, we pride ourselves on the level of support we offer.
Buy a solution from Telstra and you also get rigorous Service Level Agreements (SLAs) and access to round-the-clock support.
To make it as easy as possible to get the support you need, you can contact us via phone +61 (0) 2 8289 8222 or email globalcustomersupport@telstra.com and access online help through the Telstra MyServices.
If you discover a fault please contact us on globalnewfault@telstra.com.
Keeping you updated with the latest customer service alerts
Access a wealth of tools designed to help you manage your Telstra services…
Find out more >