The challenge
Renishaw is a business founded on innovation. Over more than thirty years, it has patented hundreds of products and built up a reputation for manufacturing the most advanced and precise measurement tools and other highly technical instruments. Following years of global expansion, however, the company’s success hinges on more than just technical excellence. Renishaw exports over 90% of its products and has to support sales and deliver a high quality of customer service in over thirty markets around the world. Consequently, fast, reliable global communications are absolutely essential for the business.
To reduce complexity and minimise costs, Renishaw wanted to have a single supplier of communications for its entire business. However, as it expanded into the Asia Pacific region, it discovered that few telecommunications providers could meet its requirements in all of its global markets.
The solution
Renishaw selected Telstra International because of the company’s strength in the Asia Pacific region and its ability to provide a truly global network. Replacing its existing network, Renishaw opted for Telstra’s Global IP Virtual Private Network (VPN) service with bandwidths ranging from 2MB to 20MB depending on the needs of each location. Based on Multi-Protocol Label Switching (MPLS) technology, this service offers Renishaw manyto-many connectivity, lower latency, improved bandwidth performance and Quality of Service (QoS) parameters.
Initially, Renishaw established MPLS connections to around ten offices, including a new office in Hong Kong. Then, as it grew into new regions and opened new facilities, it gradually added further connections and expanded its bandwidth capacity. Today, its Global VPN connects over thirty offices, in more than twenty five countries in Europe, America, Asia and the Pacific Rim.
Telstra’s Global IP VPN service is fully managed and includes 24/7 support. Telstra also provides a named account manager and service manager, who can answer any questions or address any concerns. After switching to Telstra’s Global IP VPN service, Renishaw’s overall global communications costs went down.
This is an EMEA based case study
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